Returns & refunds

Last updated 30 August 2026

Changing your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your order arrives to cancel it, and a further 14 days to send it back. You don't need to give us a reason.

To cancel, email support@tryelmore.com with your order number. We'll send return instructions.

The one exception, and why

Supplements are sealed for health protection. Once a pouch has been opened, the statutory right to cancel no longer applies to it — that's the law, not our policy, and it's the same at every supplement retailer. Unopened pouches can go back regardless.

If you ordered several months at once and only opened one pouch, the unopened ones can still be returned.

Getting your money back

We refund to your original payment method within 14 days of receiving the goods back, or of you proving you've posted them, whichever is sooner. Refunds cover what you paid for the product.

You pay for return postage on a change-of-mind return. We pay it if the item was faulty, damaged or not what you ordered.

Faulty or wrong items

If a pouch arrives damaged, past its date, or isn't what you ordered, email us with your order number and a photo. We'll replace it or refund you in full including postage. Nothing on this page affects your rights under the Consumer Rights Act 2015.

The 90-day blood-test guarantee

This is separate from the returns policy above, and it's the one we'd rather you used.

Ask your GP for an HbA1c before you start — it's routine on the NHS and free. Take the product daily for 90 days, then repeat the same test at the same lab. If the number hasn't moved, email us both results and we'll refund you in full. Keep the pouches; posting them back costs us more than they're worth.

We ask for the two results because the whole point is that a blood test can be checked and a feeling can't. We're not going to ask you how you felt about it.

This guarantee is offered voluntarily and in addition to your legal rights. It doesn't replace them.

Subscriptions

Cancel any time, from the link in your account or by emailing us. If you cancel before an order has been dispatched, you won't be charged for it. We send one pouch a month because you take one a day — we won't ship you three at once.