Shipping
Last updated 30 August 2026
Free delivery on every UK order. No minimum spend, no threshold to hit. Orders placed before we close are dispatched the next working day.
Where we ship
The United Kingdom. We don't ship internationally yet — if you're outside the UK and want us to, email us and tell us where you are. It genuinely helps us decide where to open next.
How long it takes
| Stage | Timing |
|---|---|
| Order placed | You get a confirmation email straight away |
| Dispatch | Next working day |
| Delivery | Typically 2–3 working days after dispatch |
Working days are Monday to Friday, excluding bank holidays. An order placed on Friday evening goes out on Monday.
Who packs it
Our fulfilment is handled by Huboo, a UK third-party logistics company. Your order is picked, packed and posted from their UK warehouse. They handle the parcel; we handle everything else, and if something goes wrong you deal with us, not them.
Tracking
You'll get a dispatch email with tracking as soon as the parcel leaves the warehouse. If it hasn't arrived within five working days of that email, tell us and we'll chase it.
If something goes wrong
Parcels occasionally go missing or turn up damaged. If yours does, email support@tryelmore.com with your order number and, if it's damage, a photo. We'll replace it or refund you. We won't ask you to take it up with the courier.
If nobody's in, the courier will usually leave it with a neighbour or in a safe place, or attempt redelivery. Please make sure the delivery address is right at checkout — once an order has been dispatched we can't redirect it.
Tryelmore Limited, registered in England & Wales, company no. 17428023. Registered office: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom.
Questions about anything on this page: support@tryelmore.com or 020 8058 4397. We answer emails ourselves, usually within one working day.